ORDIO
Client project, AI order intake for a technical wholesaler
Customer orders in any format are read automatically, matched to the wholesaler's own items and transferred to the ERP system.
- Starting point
- Orders arrived as PDFs, scans, emails or Excel lists, each customer with its own layout and its own item numbers. The sales team typed them in line by line and matched them to their own items.
- Solution
- ORDIO accepts orders by upload or straight from the order inbox. An AI reads the buyer and the line items, and the system translates the customer's item numbers into the wholesaler's own and matches the customer in the master data. Unambiguous orders go to the ERP automatically via EDI, unclear ones stay in the inbox for review.
- Result
- In daily use. The sales team only reviews the orders the system cannot match unambiguously, instead of typing in every order.